Terms and Conditions
This website and any mobile application (collectively, this “Site”) https://littlebranchfarm.com/ is owned by Littlebranch Enterprises, Inc d.b.a. Littlebranch Farm. We provide you with access to this Site and our online store (together, our “Services”). Our services are subject to the following terms and conditions.
By browsing, accessing, using, registering for, or purchasing merchandise on this Site or otherwise using our Services, you agree to all the following terms and conditions, including any policies referred to herein (collectively, these “Terms”). So, please read these Terms carefully. We reserve the right to change this Site and these Terms from time to time. If you are unwilling to be bound by these terms, you should not browse, access, use, register for, or purchase merchandise from the Site.
You represent and warrant that you are at least 18 years old or visiting this Site under the supervision of a parent or guardian.
We strive to provide quality customer service based on best business practices! With this, we have a long-standing history of customer satisfaction. All disputes are handled in mediation within the State of Tennessee. All legal representation is the responsibility of the individual parties involved.
Privacy Policy
Our Privacy Policy, which also governs your visit to Our Site, can be found at https://littlebranchfarm.com/privacy-policy/. Please review our Privacy Policy for information on how We collect, use and share information about our users.
Artisan Rustic Furniture and decor
Littlebranch Farm’s policies ensure customer satisfaction. We represent a community of artisan furniture makers and home decor designers. Such as unique custom-made rustic furniture, area rugs, antler furniture, and rustic decor. Littlebranch, along with its artisan, works closely with clients to provide quality products and customer service. All custom orders require a 50% deposit to secure a production placeholder and material. Balance is due upon completion and before shipping. While in stock, items ship within a few days. Our area rugs ship directly from the manufacturer. We are not responsible for shipping delays by the shipping company or vendors. Our area rugs are made to order by a third-party company, and we do not warranty their product.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the Site is our proprietary property. All source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for only your information and personal use. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content, and the Marks.
PURCHASES AND PAYMENT
We accept the following forms of payment:
- Visa
- Mastercard
- American Express
- Discover
- Paypal
- Bank Transfer
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by Federal and State laws. We may change listed prices at any time. All payments shall be in U.S. dollars.
You agree to pay all charges at the prices for your purchases and any applicable shipping fees. You authorize us to charge your chosen payment provider for any such amounts upon placing your order. If your order is subject to recurring charges, you consent to our charging your payment method regularly without requiring your prior approval for each recurring charge, until you cancel the applicable order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Site. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address.
Shipping and handling policies
We are committed to our customers; please see shipping policies.
Our commitment to you
We strive to provide quality customer service based on best business practices! With this, we have a long-standing history of customer satisfaction. All disputes are handled in mediation within the State of Tennessee. All legal representation is the responsibility of the individual parties involved.
In stock and custom orders
Littlebranch Farm specializes in custom-made one-of-a-kind natural wood furniture. In-stock items are available at our online store. We also offer custom-built to order, which requires a 50% deposit to begin the project. Balance is due upon completion and before shipping/delivery. All In-home fabrication and installs, which balance is due before fabrication or installation begins.
Cost-plus projects require a deposit to secure the project and are determined per project. Draws are billed weekly as work is completed. Balance due before installation.
- All change orders are charged at a material cost-plus current studio hourly rate.
- Any balance unpaid after seven days of completing, a 1.5% interest per day will apply.
- There are no refunds on custom orders.
- Littlebranch Farm is not responsible for supplier or shipping delays.
- A storage fee of $200/ week on all items not received by the client, whether picked up by or shipped to the client, within seven business days of completion.
Return and refunds
See our full policy on returns, refunds, exchanges, and damages.
Order Cancellations
Before custom orders begin, a 50% fee to cover merchant fees, labor, and other associated fees. Custom orders completed are non-refundable and cannot be canceled once production starts. Custom order material costs are not refundable. Online orders can be canceled within 24 hours if the order has not shipped. A 25% processing fee applies. If the order has shipped or a showroom purchase refund applies and is missed with an in-store credit less shipping cost.
After receiving your valid return, We will email you notifying you that we have received your returned item, with acceptance or rejection of your return.
General
At Littlebranch, we strive to provide high-quality products and services. While following best business practices put out by the Better Business Bureau. If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or impose different or additional conditions.
Our Storage Policy
From time to time, we understand that things happen, whether a delay in construction or other life event disruption. Thus necessitating the need to delay delivery of your purchase. We understand and want to help make this process as easy as possible. Below are a few simple tips and ways we can help
- If we are building your custom furniture order, here is the process!
- Timing is everything, as we like to ship as the furniture is completed.
- We will reach out about a week before your project starts. If you have a delay, please let us know. We can delay starting your project.
- You do not go to the bottom of the list but stay at the top.
- We will reschedule and work with you to prevent any storage charges.
- If you purchase an in-stock item and need us to store it?
- Yes, we will gladly store it for you for 14 days free.
- After 14 days, a $50 per day storage fee applies for single items.
- Multiple item storage fees will be quoted.
So if you love an in-stock item, no worries, we will hold it for you, so go ahead and order. We will work out the details.Littlebranch Enterprises, Inc. reserves the right to change or modify all policies from time to time.
Our Warranty
Littlebranch Farm warranties its handmade rustic furniture for one year from the time of purchase from Littlebranch Farm. It covers the original purchaser and only purchases from Littlebranch Farm. Damages in shipping are not covered under warranty. Shipping damages must be reported during delivery! (See shipping) At our discretion, we will repair or replace the furniture that is defective in material or artistry.
Any warranty claims must be in writing to Littlebranch Farm within one year from purchase. We will schedule an inspection or request specific pictures to determine whether a defect exists. Whether an in-person inspection or pictures is at our discretion.
Our area rugs, copper sink, antler decor, and metalwork are made to order by a third-party company, and we do not warranty their product.
No warranty is given for outdoor furniture, doors, trim, or wall panels, but it will last for many generations with proper care. Furniture exposed to dry or excessive moist climates; no warranty is given. To keep your investment covered, please use humidity control.
If a defect exists, we will make every attempt to repair it. If repairs are unsuccessful, we will replace it with a similar furniture piece, built in the same design and specs as the original, but each piece of wood is unique. All damaged furniture will be returned to Littlebranch before replacement is shipped. Thus wood varies in color, knots, wood grain, and live edge. Warranty work is only approved to be done by a Littlebranch service agent in our Nashville, TN studio. All shipping cost is the responsibility of the customer on warranty items. We will make every effort to assist with shipping details.
Proper care is essential to preserving your furniture’s warranty by Littlebranch Farm. While we stand behind our products, neglect and abuse are not covered under this warranty. Nor is pet damage, scratches, scuff, indentations, normal wear, burns, and watermarks. Our wash and care will maintain your finish and remove minor and most major watermarks and stains. The sun can cause excessive damage to real wood furniture. Both in sunspots, warping, discoloring, cracks in the wood, and excessive drying of the wood and finishes. Harsh cleaning chemicals can also damage your furniture. We strongly suggest using Littlebranch approved clean and care products on wood products purchased from us. While finishes are great, no wood finish is perfect. All will scratch, dent, dry out, or stain. Proper care and humidity are the keys to maintaining quality natural wood furniture.
Littlebranch Enterprises, Inc and DBA will not be liable for consequential or incidental damages. Littlebranch Enterprises, Inc and DBA will not be liable for any loss, expense, or damage other than the furniture itself that may result from a defect in the furniture.
Littlebranch Enterprises, Inc makes no implied warranties of merchantability or fitness for a particular purpose. These and all other implied warranties are specifically disclaimed. Some states do not allow an exclusion or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
Wood adjusts at different times of the year to the moisture content of the air. In a sense, the wood breathes. Wood will also adjust to the moisture content of your home. Thus, we suggest keeping your home’s moisture at 40% year-round. You may notice a slab move slightly or even develop small cracks. A dry home may cause the wood to move or crack more than a home with proper humidity. Be sure your home has proper humidity levels. Here is a great link to help you with proper humidity and its importance for your health, instruments, and slab wood furniture.
Furniture care
Littlebranch Farm uses only real live edge wood slabs in our rustic natural wood furniture. We prefer and seek out unique wood with cracks, twists, and colors. These are also inherent characteristics of natural wood slabs and are not considered a defect. We use durable natural hard wax finishes. To clean and care for your natural wood furniture, use our simple wash and care during regular household cleaning. While we use UV protectants and quality wood finishes, all wood reacts to sunlight and excessive moisture. It is also important to limit exposure of all-natural wood furniture to moisture, heat, sunlight, and dry air. Thus, no furniture, mantels, or wood countertop should not be left outdoors. With proper care, your furniture will last for generations.