Littlebranch Farm

Nature Shaped. Crafted to Endure.

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Policies – FAQ

Terms and Conditions

This website and any mobile application (collectively, this “Site”) Littlebranchfarm.com/ is owned by and a DBA of Littlebranch Enterprises, Inc. We provide you with access to this “Site” and our online store (together, our “Services”). Our services are subject to the following terms and conditions.

By browsing, accessing, using, registering for, or purchasing merchandise on this “Site” or otherwise using our Services, you agree to all the following terms and conditions, including any policies referred to herein (collectively, these “Terms”). So, please read these “Terms” carefully. We reserve the right to change this “Site” and these “Terms” occasionally. If you are unwilling to be bound by these “Terms,” you should not browse, access, use, register for, or purchase merchandise from the “Site.”

You represent and warrant that you are at least 18 years old or visiting this “Site” under the supervision of a parent or guardian.

We strive to provide quality customer service based on best business practices! With this, we have a long-standing history of customer satisfaction. All disputes are handled in mediation within the State of Tennessee, in Nashville. All legal representation is the responsibility of the individual parties involved.

Privacy Policy

Our Privacy Policy, which also governs your visit to Our Site, can be found at https://littlebranchfarm.com/privacy-policy/. Please review our Privacy Policy for information on how We collect, use and share information about our users.

Artisan Rustic Furniture and decor

 Littlebranch Farm’s policies ensure customer satisfaction. We represent a community of artisan furniture makers and home decor designers. Such as unique custom-made rustic furniture, area rugs, antler furniture, handcrafted metalwork, and rustic decor. Littlebranch and its artisans work closely with clients to provide quality products and customer service. All custom orders require a 50% deposit to secure a production placeholder and material. Balance is due upon completion and before shipping. While in stock, items ship within a few days. Our area rugs are made to order within the USA and ship directly from the manufacturer within 14 business days. We are not responsible for shipping delays by the shipping company or vendors. Our area rugs are made to order by a third-party company, and we do not warranty their product.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Site is our proprietary property. All source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the “Site” (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the “Site” “AS IS” for your information and personal use. Except as expressly provided in these “Terms of Use,” no part of the “Site” and no “Content” or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the “Site,” you are granted a limited license to access and use the “Site” and download or print a copy of any portion of the “Content” to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the “Site,” the “Content,” and the “Marks.”

PURCHASES AND PAYMENT

We accept the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Bank Transfer

You agree to provide current, complete, and accurate purchase and account information via the “Site.” You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so we can complete your transactions and contact you as needed. Sales tax will be added to purchase prices as Federal and State laws require. We may change the listed prices at any time. All payments shall be in U.S. dollars.

You agree to pay all charges at the prices for your purchases and any applicable shipping fees. You authorize us to charge your chosen payment provider for any such amounts upon placing your order. If your order is subject to recurring charges, you consent to our charging your payment method regularly without requiring your prior approval for each recurring charge, until you cancel the applicable order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the “Site.” In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, payment method, and/or orders using the same billing or shipping address.

Shipping and handling policies

We are committed to our customers; please see shipping policies.

Our commitment to you

We strive to provide quality customer service based on best business practices, which has led to a long-standing history of customer satisfaction. All disputes are handled in mediation within the State of Tennessee, the City of Nashville. All legal representation is the responsibility of the individual parties involved.

In-stock and custom orders

Littlebranch Farm specializes in custom-made, one-of-a-kind natural wood furniture. In-stock items are available at our online store. We also offer custom-built to-order, which requires a 50% deposit to begin the project. Balance is due upon completion and before shipping/delivery. All In-home fabrication and installs, which balance is due before fabrication or installation begins.

Wood surfacing and other shop services are quoted at $250 hourly. A 3-hour minimum deposit is required but may be adjusted based on project size. Quoted hours are loose estimates; the actual hours worked over the 3-hour minimum will be due when the service is finished.

Cost-plus projects require a deposit to secure the project, which is determined per project. Draws are billed weekly as work is completed, and the balance is due before installation.

  • All change orders are charged at a material cost plus the current studio hourly rate.
  • A 1.5% interest per day will apply for any unpaid balance after seven days of completion.
  • There are no refunds on custom orders.
  • We do not stain match.
  • Samples represent the finish quality, not the exact color of a finished natural wood slabs will vary in color and grain from one wood slab to the next
  • Littlebranch Farm is not responsible for supplier or shipping delays or losses.
  • Samples and final finish color may vary due to the nature of natural air-dried wood.
  • A storage fee of $200/ week on all items not received by the client, whether picked up by or shipped to the client, within seven business days of completion.

Return and refunds

Once an item of merchandise is delivered, you can return that item within 30 days of delivery for an in-store or online credit voucher.

To return your product, you should mail your product to Littlebranch Enterprises, Inc., 901 2nd Ave, South, Nashville, TN 37210

To be eligible for a return.

  • Merchandise must be unused.
  • In the same condition, it was shipped.
  • It must also be in the original shipping package.
  • We do not provide return shipping labels.
  • Return shipping cost is the customer’s responsibility.
  • The original shipping cost is not refundable.
  • Transaction fees are not refundable. (see below)
  • Area rugs are subject to a 50% restocking fee.

 Our return policy does not apply to the following items that are not eligible for return, refund, or exchange.

  • discounted or sale items
  • All sales are final for lumber, live edge wood, stumps, logs, or any other materials sold in as-is condition..
  • Finish
  • Area rugs are subject to a 50% restocking fee.
  • Gift cards
  • Items damaged in shipping (see damages)
  • Shipping delay or losses by the carrier.
  • personalized items
  • Wood countertop
  • Custom orders and furniture are explicitly built or modified for the client.

After we receive your valid return, we will email you to notify you that we have received your returned item and to let you know whether your return has been accepted or rejected.

If we accept your return, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned.

  • non-transferable merchandise online credit, minus shipping and transaction fees.
  • The client will be responsible for any shipping costs.
  • Or other remedies that we determine in good faith are appropriate in the circumstances.

The online credit is valid for use for sixty days. The original shipping cost is not refunded or given in credit! A 50% restocking fee will also apply to area rugs and is not refundable.

Please do not send such items back to the manufacturer for items manufactured by another party and resold by us. This will nullify any refund or credit by us or the “Site.”

Defective items fall under our warranty or shipping damage.

TRANSACTION FEES & CREDIT CARDS FEES

ANY FEES INCURRED AS TRANSACTION FEES, MERCHANT FEES, CREDIT CARD PROCESSING FEES, BANK FEES, WIRE TRANSFER FEES, ETC. IT WILL NOT BE INCLUDED IN REFUNDS. THESE FEES ARE NON-REVERSIBLE ONCE AN ORDER HAS BEEN PLACED.

NO RETURNS OR EXCHANGES
ANY ITEMS THAT ARE ON SALE OR THAT WE SOLD AT A DISCOUNTED RATE CANNOT BE RETURNED OR EXCHANGED FOR ANY REASON. THIS ALSO APPLIES TO ALL CUSTOM PIECES.

ALL SHIPPING CHARGES ARE NON-REFUNDABLE. CUSTOMER IS RESPONSIBLE FOR THE RETURN SHIPPING COSTS.

 ALL RETURNED MERCHANDISE MUST BE IN “NEW” CONDITION, NEVER USED, AND IN ITS ORIGINAL PACKAGING. PROOF OF PURCHASE IS REQUIRED, AND RETURN AUTHORIZATION MUST BE OBTAINED BEFORE THE RETURN OF SHIPMENT. AN ORDER CANNOT BE CANCELLED ONCE IT HAS BEEN PLACED. IF YOU CANCEL YOUR ORDER AFTER IT HAS BEEN PLACED, OUR STANDARD RETURN POLICY WILL APPLY. PLEASE CONTACT US AT 1.615.878.6216 OR AT SALES@LITTLEBRANCHFARM.COM FOR ASSISTANCE IN RETURNING THE MERCHANDISE.

Order Cancellations

Before custom orders begin, a 50% fee covers merchant fees, labor, and other associated fees. Custom order deposits are non-refundable, and the order cannot be canceled. Custom order material costs and deposits are not refundable. Online orders in stock can be canceled within 24 hours if they have not shipped. A 15% non-refundable processing fee applies. If the order has shipped, it cannot be canceled.

Littlebranch Enterprises, Inc. and its DBA reserve the right to cancel orders due to website errors and discontinue items. We will issue a refund on these orders. No orders are fulfilled without payment deposited into our account.

Storage

Occasionally, we understand that things happen, whether a delay in construction or other life event disruption. Thus necessitating the need to delay the delivery of your purchase. We understand and want to help make this process as easy as possible. Below are a few simple tips and ways we can help

  • If we are building your custom furniture order, here is the process!
    • Timing is everything; we like to ship as the furniture is completed.
    • We will reach out about a week before your project starts. If you have a delay, please let us know. We can delay starting your project, but this can affect our production time frame as we have several projects with due dates.
    • You do not go to the bottom of the list but stay at the top, with the understanding that the client is patient.
    • If a delay in production is needed, we ask for a minimum of 4 to 6 weeks lead time for us to schedule your project production.
    • By rescheduling and working together, we can prevent any storage charges.
  • If you purchase an in-stock item and need us to store it?
    • Yes, we will gladly store it for you for 14 days free.
    • After 14 days, a $50 per day storage fee applies for single items.
    • Multiple item storage fees will be quoted.

If you love an in-stock item, no worries. We will hold it for you, so go ahead and order. We will work out the details. Littlebranch Enterprises, Inc. reserves the right to occasionally change or modify all policies.

Our Warranty

Littlebranch Enterprises, Inc. and its dba’s warrant its handmade rustic furniture for one year from purchase. It covers the original purchaser and only purchases from Littlebranch Enterprises, Inc. and its dba’s. Damages in shipping are not covered under warranty. Shipping damages must be reported during delivery! (See shipping) At our discretion, we will repair or replace the furniture that is defective in material.

Any warranty claims must be in writing to Littlebranch Enterprises, Inc. or its DBAs within one year from purchase. We will schedule an inspection or request specific pictures to determine whether a defect exists. Whether an in-person inspection or pictures is at our discretion. We only warranty our handmade natural wood furniture, not products made by other companies. Please refer to the manufacturer’s warranty for the area rugs, sinks, upholstered furniture, faucets, and metalwork.

There is no warranty for furniture or wood products used outdoors. To include, but not limited to, doors, trim, wall panels, vanities, or furniture used outdoors or stored outdoors in the elements. With proper care, your furniture will last for generations. Furniture exposed to dry or excessively moist climates; no warranty is given. To keep your investment covered, please use humidity control.

Also, there is no warranty on raw wood, including lumber, wood slabs, tree stumps, logs, or any other wood material sold by Littlebranch Enterprises, Inc. and its DBAs.

If a defect exists, we will make every attempt to repair it. If repairs are unsuccessful, we will replace it with a similar furniture piece, built with the same basic design and specs as the original, but each piece of wood is unique. All damaged furniture will be returned to Littlebranch before the replacement is shipped. Thus, wood varies in color, knots, grain, and live edge, so stain match is impossible, and we do not guarantee. Warranty work is only approved by a Littlebranch service agent in our Nashville, TN, studio. All shipping costs on warranty items are the customer’s responsibility. We will make every effort to assist with shipping details. If in-home repairs are requested, the client will reimburse Littlebranch for those costs before work is done.

Proper care is essential to preserving your furniture’s warranty by Littlebranch Enterprises, Inc. and its d.b.a’s. While we stand behind our products, this warranty does not cover neglect or abuse. Nor is pet damage, scratches, scuffs, indentations, normal wear, burns, and watermarks. Our wash and care will maintain your finish and remove minor and major watermarks and stains. The sun can cause excessive damage to natural wood furniture. Both in sunspots, warping, discoloring, cracks in the wood, and excessive drying of the wood and finishes. Harsh cleaning chemicals can also damage your furniture. We strongly suggest using Littlebranch-approved clean and care products on wood products purchased from us. While the finishes are great, no wood finish is perfect. All will scratch, dent, dry out, or stain. Proper care and humidity are the keys to maintaining quality natural wood furniture.

Littlebranch Enterprises, Inc. and its DBA’s will not be liable for consequential or incidental damages. Littlebranch Enterprises, Inc. and its DBA’s will not be liable for any loss, expense, or damage other than the furniture itself that may result from a defect in the furniture.

Littlebranch Enterprises, Inc. makes no implied warranties of merchantability or fitness for a particular purpose. These and all other implied warranties are expressly disclaimed. Some states do not allow an exclusion or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

Wood adjusts at different times of the year to the moisture content of the air. In a sense, the wood breathes. Wood will also adjust to the moisture content of your home. Thus, we suggest keeping your home’s moisture at 37 – 40% year-round. You may notice a slab move slightly or even develop small cracks. A dry home may cause the wood to move or crack more than a home with proper humidity. Be sure your home has proper humidity levels.

Furniture care

Littlebranch Farm uses only live edge wood slabs in our rustic natural wood furniture. We prefer unique wood with cracks, twists, blemishes, and unique colors. These are also inherent characteristics of natural wood slabs and are not considered a defect. We use durable natural hard wax finishes. To clean and care for your natural wood furniture, use our simple wash and care during regular household cleaning. While we use UV protectants and quality wood finishes, all wood reacts to sunlight and excessive moisture. It is also important to limit exposure of all-natural wood furniture to moisture, heat, sunlight, and dry air. Thus, no furniture, mantels, or wood countertops should be left outdoors. With proper care, your furniture will last for generations.

Littlebranch Enterprises, Inc. reserves the right to update the policies from time to time.