Refunds and returns
Our refund and returns policy are in effect for 30 days from delivery of the purchased item.
If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your returnedpurchased item must be in the original package, unused, and in the same condition that you received it.
Our return policy does not apply to the following goods: discounted or sale items, gift cards, personalized items, wood countertops, custom furniture built specifically for the client.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- DVD, videos, CDs
- Custom orders built to client’s specifications
- original shipping cost
To complete your return, we require a receipt or proof of purchase.
Original shipping cost is not refunded or given in credit! Area rugs are subject to a 40% restocking fee and the balance is refunded with online or in-store credit at any of our stores.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error and are not refundable. See how shipping damages are handled below.
- Any item that is returned more than 30 days after delivery, no refund or exchange will be given.
Refunds
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, an in-store credit will automatically generate and be applied to your account less the amount of the original shipping cost. You will receive an in-store credit voucher via email.
Late or missing refunds
If you haven’t received a refund yet, check your emails spam/junk folder.
If you’ve done all of this, you still have not received your refund. Please get in touch with us at [email protected]
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace/exchange defective items if notified within 48 hours of the client receiving the item from the shipper. If you need to exchange it for the same item, please repack in original packing material and email us at [email protected] for a return label. Once the item is received at Littlebranch Farm, Nashville, TN, we will assess the defective item and ship out a replacement if deemed faulty. If not returned in original packing or damage or misuse is noted, we will notify you via email, will return the originally purchased item to the client at their cost.
Shipping damage is not treated as an exchange, refund, or warranty.
We wrap your furniture in protective foam and plastic and place it in a 6 sided container and, if applicable, on a wood pallet. This process has proven strong and durable in protecting the furniture from damage during shipping. The shipment package carefully inspects the furniture for any damage to the exterior. Must be noted damaged on both copies of shipper paper at delivery time. Please take a picture of both documents with the driver’s signature and immediately call us at 615-878-6216 and describe the damage. Take several photos of the damage to the package and furniture. If you believe your furniture is beyond repair, please contact us immediately at 615-878-6216. We will assess the damage, whether easy or complex. If not an easy repair, then the furniture will be rejected, and it will be returned to us at no expense to you.
NOTE: If there is damage to the piece, it is the customer’s responsibility to leave or place the piece back onto the pallet and repack for the return shipment. The shipper then returns the shipment for repairs or replacement or deems the damaged item a total loss—either way, the shipping company pays for the damages. Any shipping damage must be reported back to us within 5 days to file a damage claim. We can file the claim with the shipping company, and the shipping company will cover the costs of repair/replacement and the shipping.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund via an in-store credit to the gift giver, and they will find out about your return.
Shipping returns
To return your product, you should mail your product to Littlebranch Farm 901 2nd ave, South, Nashville, TN 37210
You will be responsible for paying for your shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping is deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns or shipping and handling policies.