Once an item of merchandise has been delivered, it may be returned within 60 days for an in-store or online merchandise credit only.
Return Address
All approved returns must be shipped to:
Littlebranch Enterprises, Inc.
901 2nd Ave South
Nashville, TN 37210
Return Eligibility
To be eligible for a return, all merchandise must:
- Be unused and in new condition
- Be returned in the same condition as originally shipped
- Be in the original packaging
- Include proof of purchase
- Have the return authorization approved before shipment
Returns sent without authorization may be refused.
Shipping & Fees
- We do not provide return shipping labels
- Return shipping costs are the customer’s responsibility
- All original shipping charges are non-refundable
- All transaction, merchant, credit card, bank, and wire fees are non-refundable
- Area rugs are subject to a 50% non-refundable restocking fee
Items Not Eligible for Return, Refund, or Exchange
The following items are final sale and not eligible for return, refund, or exchange:
- Discounted or sale items
- Custom rustic furniture built specifically for the client
- Personalized items
- Wood countertops
- Gift cards
- Items damaged in shipping (see Damages & Defects)
- Shipping delays caused by the carrier
Area rugs remain subject to a 50% restocking fee.
Do not return items directly to the manufacturer. Doing so will void any refund or credit issued by Littlebranch Enterprises, Inc.
After We Receive Your Return
Once your authorized return is received, we will email you confirming receipt and notify you of approval or rejection.
If approved, we will provide one of the following within a reasonable timeframe:
- An exchange for the returned item, or
- A non-transferable online merchandise credit, minus shipping, transaction fees, and applicable restocking fees
All shipping costs for exchanges are the client’s responsibility.
We reserve the right, in good faith, to offer other remedies where appropriate.
Online Credit Terms
- Credit voucher is valid for 60 days
- Credit voucher is non-transferable
- Credits have no cash value
- Original shipping charges are not refunded or credited
Damages & Defective Items
Items that arrive defective or damaged in shipping are covered under our warranty or shipping damage policy and are not subject to the standard return policy. Please contact us immediately upon delivery.
Transaction & Processing Fees
All transaction-related fees—including merchant fees, credit card processing fees, bank fees, wire transfer fees, or similar—are non-refundable. These fees are non-reversible once an order has been placed.
Order Cancellations
Custom Orders
- A 50% deposit is required before production begins and is non-refundable
- Deposits cover merchant fees, labor, and administrative costs
- Orders cannot be canceled once production begins
- Custom material costs are non-refundable
Online (Non-Custom) Orders
- Orders may be canceled within 24 hours, provided the order has not shipped
- A 25% non-refundable processing fee applies
- If the order has shipped, standard return policies apply
Contact
For return authorization or assistance, contact us at:
615-878 6216
sales@littlebranchfarm.com